GBDX

Platform Status Page

GBDX platform real-time incident tracking and system status.

The GBDX status page provides system status and incident tracking for our platform components. Learn about planned system maintenance before it happens. Check the status of each component. You can also subscribe to email or SMS notifications and have system updates sent directly to you.

Platform Status Page.

Subscribe to Updates

To have platform status updates sent directly to you, select the "Subscribe to Updates" button in the top right corner. You can sign up for email notifications, SMS messages, and follow our Twitter feed.

You can also subscribe to updates for a specific incident. Click the title of the incident, and choose "subscribe to updates" from the updates detail page.

Component Status

The status page shows a list of GBDX platform components and 3rd party components that the platform relies on. To see a component's description, click the question mark icon next to it.

We monitor our components at a system level and an application level. For example, when we say the Authentication API is "operational", that means we've verified that users can connect to the service, users can fetch a token, and that token can be validated.

Examples:

Component Monitoring
Authentication API Service can be reached, token can be fetched, token can be validated
Ordering API Service can be reached, order status can be checked
Workflow API Service can be reached, workflows are running
S3 Storage Service Service can be reached, credentials can be fetched

Component status is indicated by a symbol and a color.

Component status definitions

Component status definitions

Planned System Maintenance

Scheduled platform maintenance will be announced on this page ahead of time. The maintenance incident will be updated once work begins with the following status updates.

Status Definition
Scheduled Maintenance work has been scheduled. The scheduled date and time will be listed
In progress Scheduled maintenance has begun and is underway
Verifying Scheduled maintenance is complete and platform health is being verified
Resolved Scheduled maintenance and verification are complete

During the maintenance period, affected components will be marked as "under maintenance." When maintenance is complete, components will be marked as "operational."

"Under maintenance" can mean a component is online, but performance is degraded. It can also indicate a planned outage. Check the incident description for more information.

Subscribers will get a reminder notice by email, sms, or Twitter 60 minutes before maintenance begins.

Unplanned System Degradation or Outage

An incident will be posted when a component experiences degraded performance, a partial outage, or a major outage. The incident will be regularly updated with the following states:

Status Definition
Investigating A performance degration or outage has occurred and the cause is being investigated
Identified The cause has been identified and we're working on a solution
Monitoring A solution has been applied, and the results are being monitored
Resolved The root cause has been fixed and the component is operational